Project Lead, TFO

Location: Saint John, NB

The Project Lead, TFO will be a collaborative member of the Facilities and TFO team and responsible for the coordination and delivery of a diverse set of infrastructure initiatives and enhancements aligned to a specific set of business within JDI. The role will be a pivotal touch point between the customer and IT, and you will be expected to blend your capabilities, other internal resources and third-party skillsets to get the job done on time with high quality. 

Your focus: 

• Provide end-to-end technical coordination and support to the delivery of infrastructure initiatives
• Work with customer representative, internal and external technical resources to gather requirements
• Work with technical teams to develop and validate technical designs that meet customer specifications and align with IT standards
• Work with technical teams to identify equipment and service requirements
• Validate budget and collect cost estimates for equipment and services to complete delivery
• Coordinate any site requirements such as facility access, cabling, and power
• Coordinate customer communication and day of deployment activities
• Manage warranty period and structured transition to steady state operations
• Provide coaching and mentoring, and share technical knowledge, skills, and expertise in an efficient and supportive manner 

You Have:

• University Degree, College Diploma or Relevant Experience
• 3-8+ Years of Experience in Complex IT Environments (IT Facilities, Network, Systems and End User)
• Background in Infrastructure Operations
• Background in Project Management and/or Business Analysis 

Technical Skills:

• Passionate about building internal and external relationships to facilitate creating value for the customer
• Excited to learn about the different JDI business groups and working with diverse set of delivery challenges and technologies
• Ability to work and communicate in an organized fashion and formalized training in project management would be a strong benefit
• Working knowledge of a broad set of technologies including network, server, end user devices
• Working knowledge of facilities requirements such as cabling, power, racking and cooling
• Working knowledge of end user computing devices such desktop, laptops, handhelds, printing, meeting rooms, telephony
• Working understanding of technical support processes such as ITSM and ITIL
• Working knowledge of supply chain management and logistics

Professional Skills:

• Persuasive and Collaborative rather than Authoritative Analytical Problem Solver
• Demonstrates a sense of urgency
• Well Organized and Delivers within Deadlines
• Attention to Detail (Planning and Prioritization)
• Demonstrates Attention to Customer Service

• Demonstrates Resourcefulness and Adaptability
• Communicates in a way that Promotes Learning
• Making it a Priority to Share Skills, Knowledge, and Expertise

Extras:

• Certifications in relevant technologies (Security Systems, Cisco)
• Six Sigma Yellow Belt Certification
• ITIL Foundations

JDI IT: Who we are and what we offer 
 
At JDI IT we believe that what people experience matters more than technology!
   
With over 350 employees, we offer the opportunity to create real value by helping people and businesses work smarter.  JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries.  From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT.  As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!   

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team.  Come help JDI IT Raise the Bar!     
We appreciate your interest in our company!  Only those candidates selected for an interview will be contacted.