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Information Technology
19004674 Requisition #




J.D. Irving Limited, Information Technology is the destination of choice for naturally curious, energetic and collaborative people. At JDI IT, the belief that what people experience matters more than technology is integral to how we work with and support our customers. 


With over 320 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer our team the opportunity to create real value by helping people and business work smarter. JDI IT provides support to the entire J.D. Irving Ltd. group of companies and therefore offers opportunities and experiences across a wide breath of IT areas, businesses and industries.  As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”! 


We invest in continuous professional growth and believe that our ability as a team grows exponentially when we share success – as such, your coworkers will be among the best in the Maritimes!  


Sound good so far? Then please read on – and if the below description fits your interests and experience, we encourage you to apply. Come help JDI IT Raise the Bar! 


We currently have an opportunity for a Service Desk Analyst in Saint John, N.B. 

The successful candidate will work Monday to Friday, 3 pm-11 pm.


The JDI IT Service Desk is the front face of the IT Division to the business.  It represents JDI IT through demonstrated ownership and accountability.  This high energy, fast paced, dynamic team takes pride in offering strong technical support combined with a commitment to excellent customer service.




  • Education Required: Associate's Degree
  • Years of Experience Required: 2-5 years
  • High energy
  • Strong interpersonal, written, and verbal communication skills
  • Ability to analyze, troubleshoot, and escalate technical issues through to resolution
  • Experience in customer support in a service desk environment would be considered an asset
  • Familiarity with Microsoft Office, Exchange, Active Directory, and other Office applications would be considered an asset
  • ITIL Foundations or working knowledge an asset
  • Bilingualism is also an asset ( French/ English)

Key Responsibilities:

  • Incident logging, triage, resolution, escalation, and communication in order to ensure maximum customer satisfaction
  • Manage all information technology inbound requests through phone or email for the J.D. Irving Ltd, group of companies
  • Provide exceptional service as the face of JDI IT to all internal Customers and partners
  • Able to obtain Canadian Government Security Clearance

To Apply for this Career Opportunity:

Please apply online.

We appreciate your interest in our company!  Only those candidates selected for an interview will be contacted. 


To learn more about our products and services, click here




J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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