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Director, Customer Service - Supply Chain

Business Services
Irving Consumer Products
19004242 Requisition #




At Irving Consumer Products, we recognize that the key to our success is our people.  We are a family-owned and operated company that has grown to become one of North America's leading manufacturers of household paper products. Irving Consumer Products produces branded and private label bathroom tissue, facial tissue, paper towels, as well as napkins.


The Director, Customer Service oversees and provides leadership, continuous improvement planning & execution to all department employees to ensure Customer Service excellence.  This role will be responsible for managing all customer interaction processes, balancing customer advocacy and customer satisfaction with financial objectives as well as supporting the departmental budget. 



  • Education Required: University Degree / College Diploma
  • 10+ years’ experience in Customer Service
  • Experience in the Consumer Packaged Goods (CPG) industry an asset
  • Leadership experience
  • Excellent organization and communication skills
  • Ability to manage budgets and reports
  • Proven strategic planning and analytical skills
  • Energetic, customer-focused and results driven
  • Ability to coach, inspire and motivate others 

Key Responsibilities:

  • Manage relationships with Customers, Sales, Logistics and Planning to ensure customer requirements are being met
  • Work collaboratively with Supply Chain Directors & Managers as key stakeholders in continuous improvement execution
  • Provide effective coaching and counseling to all team members
  • Responsible for evaluation and distribution of all processes, policies and procedures; implementing metrics (KPI’s) and reporting systems for all service related requirements
  • Implement and execute initiatives and/or projects to support the Customer Service and Supply Chain vision

To Apply for this Career Opportunity:


Please apply online.


We appreciate your interest in our company!  The initial review of applications will begin on the deadline date for applying.  Applications received after the deadline may not be considered.  Only those candidates selected for an interview will be contacted. 


To learn more about our products and services, click here.




Irving Consumer Products Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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