Network Operator Analyst

We currently have an opportunity for a Network Operator Analyst in Saint John, N.B.

The successful candidate will play a pivotal role enabling 24/7 quality support which utilizes a variety of skills to provide second to none service to the J.D. Irving, Limited group of companies. The successful candidate must have a strong sense of ownership, accountability, be inquisitive, able to influence, lead, enjoys variety, supporting customers, and a desire to address service interruptions promptly.

Key Accountabilites and Responsibilities:

• Monitor enterprise network infrastructure
• Analyze, troubleshoot, escalate and resolve technical issues
• Manage priority incidents to resolution
• Address service interruptions in the most time-efficient manner
• Update technical documentation
• Alert and Event Management
• Troubleshoot and resolve any Data Backup issues
• Provide Service Desk Support in Off Business hours
• Shift Work: 3 on and 3 off (days and nights)

Qualifications:

• Education Required: Associate’s Degree
• Years of Experience Required: 2-5 years of customer support experience in a technical environment
• Strong communication skills, both verbal and written
• A positive attitude and appetite for learning and development
• Experience with one or more of the following technologies: Orion, Vsphere, SCOM, SCCM,Tivoli Storage Manager (TSM), Backup Exec, AS/400, Unix, Microsoft office applications, Airwatch
• Examples of a proactive attitude, ownership, process improvements and problem analysis / resolution skills
• Ability to describe, create and manage system documentation, including standard operating procedures, and routine status reports
• Ability to work well both independently and as part of a team
• Participation in processes involving change management, vendor management, and escalation procedures

To Apply for this Career Opportunity:

We appreciate your interest in our company!  Only those candidates selected for an interview will be contacted. 

To learn more about our products and services, click here. 

J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.