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Customer Service & Contact Center Operations
Irving Consumer Products
24001907 Requisition #

Strategic Customer Analyst (12 Month Contract)

At Irving Consumer Products, we recognize that the key to our success is our people. Irving Tissue is a leading manufacturer of premium tissue products – including national brands and private label. We pride ourselves in our commitment to providing the best quality products and exceptional service to our consumers and customers.  We are also part of a larger organization that acts responsibly when it comes to sustainable practices that begins with a history rooted since 1957.  We have planted 1.1 billion trees since then, and have been recognized as a Carbon Neutral Forest Supply Chain.  We also manufacture private label diapers and training pants for North American retailers.


The Strategic Customer Analyst will be based out of Dieppe, New Brunswick (100 Midland Drive, E1A 7G9) or Toronto, Ontario (1551 Weston Road, M6M 4Y4) and will be the key business liaison between Irving Tissue & Diaper Supply Chain, Sales, Customer’s Business Unit and Flow teams. The Strategic Customer Analyst will ensure there is collaborative and effective alignment between Irving and Customer’s strategies, while working towards improving customer service, resolving issues and implementing cost saving initiatives.  This is a contract based, full-time position, for a period of 12 months. The primary language of work is English. 
We’re offering growth and endless opportunity at a company that’s on the rise, backed up by the security of the entire JDI group of companies. Continuous Improvement is part of our culture. That doesn’t just refer to our cutting-edge tech or marketing model—it means supporting every member of our team to learn, grow and become a bigger part of the company.


Job Requirements
  • 2+ years as a VMI Analyst, Demand Planner, Replenishment Analyst, CPFR Analyst, or related field
  • Ability to assess customer needs, develop recommendations, and drive solution implementation.
  • Ability to quickly pivot to customer requirements and strategize thoughtful solutions working alongside various team members to help influence and execute as needed.
  • Analytical skills with the ability to manipulate, summarize and interpret large amounts of data using advanced Excel skills.
  • Ability to effectively summarize and present information.
  • Detail-oriented with strong problem-solving and decision-making skills
  • Able to manage priorities and multi-task.
  • Critical Thinking, requiring a strong ability to draw sound conclusions from information form less vital ones with respect to solving a particular business problem; also have the capacity to analyze data objectively, applying logical thought and proffering solutions, taking a long-term perspective.
  • Collaborative skills: They must be able to work with cross-functional teams and have the maturity to interact directly with senior executives across departments, as well as provide leadership to teams on the implementation of strategic initiatives.
  • Strong professional verbal, written and overall communication skills.
  • Independent worker, reliable, resourceful, motivated and a fast learner
  • Must be able to work well under pressure in a very fast paced environment.
  • Strong proficiency with MS Office skills to include MS Word, Excel, PowerPoint, Outlook and SharePoint
  • Experience with relevant analytical tools such as Cognos, Tableau, PowerBI, RetailLink, SAP, or JDA would be considered an asset.
  • Flexibility to adapt to changing plans.
  • Ability to working with minimal supervision.
The main duties/responsibilities of this role include:
  • Increase business synergies between Irving and the Customer
  • Collaboration with customer on forecast and complete root cause analysis
  • Prepare forecast reviews to improve forecast accuracy.
  • Complete Postmortem analysis on key promotions to improve processes.
  • Lead, create and execute continuous improvement initiatives.
  • Establish and maintain KPI’s and data visualization. 
  • Within your assigned customers, review customer’s forecast and communicate over/under forecasting and adjust with key external and internal partners, Sales, Demand Planners and Supply Chain
  • Review weekly promotional forecast to coordinate and ensure proper volumes/shipments minimizing excess inventory at the distribution center level.
  • Coordinate Customer’s forecast allocation with Sales, Demand Planners and Supply Chain
  • Prepare forecast reviews to improve forecast accuracy.
  • Collaboration with customer on forecast and buffers
  • Monitor customer POS and inventory to ensure in-stocks and weeks of supply meet or exceed customer targets, with an increased focus on high volume stores, inclusive of item transitions.
  • Investigating and coordinating with customer on any Non-Compliance related deductions
  • Provide recommendations to customer on inventory based on upcoming activities.
  • Strategically influence customers to gain support for replenishment and recommend item/store inventory strategies to ensure appropriate store level product replenishment.
  • Utilize Customer reporting capabilities to provide analytical support to internal & external customers.
  • Provide recommendations to customer on inventory based on upcoming activities and DOH velocity by distribution center.
  • Improve In Stock Availability, closing gap between Inbound Fill Rate and Outbound Fill Rate with strong focus on exceeding service level targets.
  • Ongoing collaboration and partnership with customer in customer facing capacity. 


What We Offer
Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:
  • Product purchase program
  • Opportunities to take part in job related training and development.
  • Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
  • Relocation costs (if applicable)

To Apply for this Career Opportunity 

Concerned you don’t meet every requirement? Research has shown that many people only apply to jobs when they feel they meet 100% of the hiring criteria. At Irving Consumer Products, we are focused on creating an inclusive environment where everyone feels welcome, appreciated and encouraged to contribute fully. If you are interested in this position but are concerned you may not fit the requirements perfectly, we would encourage you to still apply. You might be exactly who we’re looking for with this role or others we have available!


Please apply online at https://careers.jdirving.com/


For further details, please contact Recruitment at icprecruitment@irvingconsumerproducts.com 


We appreciate your interest in our company!Only those candidates selected for an interview will be contacted. To learn more about our products and services, clickhere. 


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Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume.  We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same.  If you have questions about the validity of an offer, please contact jobs@jdirving.com.

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